Payment Policy
Effective Date: January 13, 2025

At EventStore, we are committed to providing a smooth and secure payment experience for all our customers. This Payment Policy outlines the terms and conditions related to the payment process for products and services purchased through our website or other sales channels.

1. Accepted Payment Methods
We accept the following payment methods for all orders:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards
  • PayPal
  • Other secure payment gateways as available on our website.

2. Payment Processing

  • All payments are processed securely using industry-standard encryption and payment gateways.
  • Payment for orders must be made in full at the time of purchase. We do not process orders without receiving full payment, unless otherwise stated.
  • If you choose to pay with a credit or debit card, you authorize us to charge your card for the full amount of your order, including applicable taxes and shipping fees.

3. Order Confirmation

  • After placing an order and completing payment, you will receive an order confirmation email. This email serves as a receipt and will include your order details, including the items purchased, total cost, and expected delivery date.
  • Please ensure that the payment information provided is accurate to avoid delays in processing your order.

4. Pricing and Charges

  • All prices listed on our website are in U.S. dollars and exclude applicable taxes, shipping, and handling charges unless stated otherwise.
  • Prices for products and services may change at any time without notice. However, once your order has been processed and payment is confirmed, the price will remain the same.
  • Sales tax will be calculated and added at checkout based on the shipping address provided.

5. Payment Security

  • We take the security of your personal and payment information seriously. All transactions on our website are processed through secure, encrypted payment gateways.
  • We do not store any sensitive payment information, such as credit card details, after the transaction is complete. Our payment providers handle the security of this information.

6. Payment Failures

  • If your payment is declined or cannot be processed for any reason (e.g., insufficient funds, expired card, incorrect information), we will notify you and request an alternative payment method.
  • We reserve the right to cancel any orders with failed payments or if fraudulent activity is suspected.

7. Custom Orders and Deposits

  • For custom-designed lapel pins or bulk orders, a deposit or full payment may be required upfront, depending on the nature of the order.
  • Once custom designs are approved and production begins, payment is non-refundable except in the case of defective or damaged products upon delivery.

8. Refunds and Adjustments

  • If your order is eligible for a refund under our Refund and Returns Policy, refunds will be issued to the original payment method used for the purchase.
  • Refunds for custom or personalized items may only be issued if the product is defective or damaged upon arrival.

9. Currency

  • All payments are processed in U.S. dollars (USD). If you are located outside the United States, your bank or payment provider will convert the amount to your local currency at their current exchange rate, which may include additional fees.

10. Customer Responsibility

  • It is your responsibility to ensure that the payment information provided is accurate and up to date to avoid delays or errors in processing your order. If there are any issues with payment or your order, please contact us immediately to resolve the matter.

11. Changes to Payment Policy
We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to make purchases on our website, you agree to be bound by the updated policy.

12. Contact Information
If you have any questions or concerns regarding payments, please contact us at:
EventStore
Phone: (661) 821-2889
Email: info@eventstore.click
Website: eventstore.click

Thank you for choosing EventStore!