Shipment Policy
Effective Date: January 13, 2025

At EventStore, we strive to ensure a seamless and timely shipping experience for all of our customers. This Shipment Policy outlines the terms and conditions related to the processing, shipping, and delivery of orders placed through our website or other sales channels.

1. Shipping Methods and Delivery Times
We offer various shipping methods to suit the needs of our customers. The available shipping options and estimated delivery times will be provided at checkout. Delivery times may vary depending on the shipping method selected, the destination, and product availability.

  • Standard Shipping: Delivery typically takes 5-7 business days.
  • Expedited Shipping: Delivery typically takes 2-3 business days.
  • International Shipping: Delivery times vary by destination and may take 7-21 business days.

Please note that these are estimated delivery times and may vary based on factors such as weather conditions, carrier delays, and customs processing.

2. Shipping Charges
Shipping charges will be calculated at checkout based on the selected shipping method, destination, and the total weight of your order. You will be able to review all applicable shipping costs before completing your purchase.

  • Shipping charges may include taxes, handling fees, and any additional charges for expedited shipping, if selected.

3. Order Processing Time

  • All orders are processed during business hours (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or personalized orders may require additional processing time depending on the complexity of the design. We will notify you if your order requires extra time for production.

4. Shipping Locations

  • We currently ship within the United States and to selected international destinations.
  • For international shipments, additional duties, taxes, and import fees may apply, which are the responsibility of the recipient. Customs processing may also cause delays.

5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking information to monitor the status and location of your package in real time.

6. Delivery Issues and Delays

  • While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors such as severe weather, customs delays, or carrier issues.
  • If your package is delayed or missing, please contact the carrier directly using the tracking number provided. If you encounter any difficulties, you can reach out to our customer support team for assistance.

7. Incorrect or Incomplete Shipping Information

  • It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or errors caused by incorrect or incomplete shipping information.
  • If the shipment is returned due to incorrect address information, we may charge a reshipping fee for the corrected delivery.

8. Shipping to P.O. Boxes and APO/FPO Addresses

  • We can ship to P.O. Boxes and APO/FPO addresses within the United States, though certain shipping methods may not be available to these addresses.
  • Please ensure that the address is correctly entered during checkout to avoid delays in shipping.

9. Lost or Damaged Shipments

  • If your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date. We will work with you to file a claim with the carrier and provide a resolution, which may include a replacement or refund.
  • We are not responsible for lost or stolen packages once the shipment has been delivered to the provided address.

10. Expedited Shipping

  • For customers who require faster delivery, we offer expedited shipping options at checkout. Please note that expedited shipping costs will be higher, and the delivery time is an estimate, not a guarantee.

11. Changes to Shipping Policy
We reserve the right to modify or update this Shipment Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to place orders on our website, you agree to be bound by the updated policy.

12. Contact Information
If you have any questions or concerns regarding shipping, please contact us at:
EventStore
Phone: (661) 821-2889
Email: info@eventstore.click
Website: eventstore.click

Thank you for choosing EventStore! We are committed to providing you with an exceptional shopping experience and timely delivery.